Hotel Assistant Manager

• 2-3 Years of experience in a similar position with a Luxury Hotel or resort.
• The ideal candidate will have an outgoing personality and a can-do approach to any task!
• Requires reading, writing and oral proficiency in the English language and an Arabic Speaker is an advantage.

Roles and Responsibilities:

• Effectively and efficiently run the operation of Nights. Complete the Daily Reports for all Front of House Departments, and successfully complete the night audit.
• Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, and accommodating special requests whenever possible. Interaction with guests will be in person and by phone.
• Review late arrivals, next-day early arrivals, and departures to plan for the next day’s activities to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Assure that all financial and credit procedures are followed.  When taking a shift at the desk, follows up on credit problems. Review all paid-outs, rebates, Petty Cash disbursements, and Direct Billings. Check cashiers’ work at the end of the shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Check guests in and out in an efficient and friendly manner, using guest names whenever possible, and according to Four Seasons standards. Assist customers in all inquiries in connection with hotel services, in-house events, reservation calls.
• Coordinates arrivals, departures, and billing requirements with Sales and F&B departments. Blocks rooms for arrivals and ensures any discrepancies are resolved. Review daily arrivals to ensure proper handling of Special Attention to Guests, Return Guests, and Groups.
• Acts in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Demonstrate a strong room upsell approach by fulfilling hotel yearly goals, motivating the Front Office team, and keeping issues “top of mind” year-round.
• Demonstrates an ability to bring the best out of all team members in all situations and rewards positive innovative/improvisational thinking and praises accordingly.
• Adopt an enthusiastic, assertive, and passionate approach to guest service and demonstrate our Seasons values at every opportunity.