Associate, CET – CBQ

Competencies

Skills

• Ensure each call is answered in an accurate & professional manner.
• Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit / concerned department.
• Maintain statistics on all calls received and pass this information through the system
• Notify Supervisor and Team Leader of all complaints relating to services, products and delivery

Channels immediately.

• Adhere to the roster and be flexible on shift duties including weekends & holidays