Housekeeping Coordinator

MONDRIAN

REF79254A

Doha, Qatar

QUALIFICATION & EXPERIENCE:

Under the guidance of the Executive Housekeeper or any other authorized by the management, to ensure the highest and well maintained standard as required by the hotel.

• Adhere to the established standards of conduct and house rules, fire regulations and department procedures and policies.
• Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times.
• Consistently offer professional, friendly and engaging service.
• Participle actively to briefing
• Attend training session
• Train all new comers on systems. Answer the telephone promptly and courteously within three rings and log down all incoming messages.
• Input into Housekeeping dispatch system all request.
• Relate and dispatch messages promptly ensuring that all the information given is accurate and complete
• Insure tracking of pending request
• Ensure the proper handling of keys.
• Follow up on key signing in and out.
• Ensure proper distribution of devices.
• Follow up on devices signing in and out.
• Carry key & Devices inventory at all change of shift
• Report to security and director of HK all lost keys/ devices or broken keys/ devices
• Prepare all related documentation to document payroll and sign in/out records
• Prepare and print arrival lists/ reports, / group lists/ supervisor special report/ maintenance tickets/etc. and as requested
• Prepare and issue various miscellaneous credit forms when applicable
• Prepare and issue various miscellaneous debit forms when applicable
• keep Floor Housekeepers and Assistant Housekeepers informed of any allocation changes or changes in daily plan immediately
• Keep supervisor and laundry informed of all in-house move.
• Coordinate and maintain effective communication with other departments
• Input into Dispatch system all work orders for Engineering.
• Keep track and follow up on all urgent maintenance requests
• pre-block rooms for repair as needed in coordination with FO
• Handle all lost and found enquiries.
• Secure and log lost items daily, including the monthly disbursement of unclaimed articles to the colleagues who found the items with authorized gate passes TBC
• Follow up on all loaned articles. Record and retrieve as necessary
• Handle all guest storage items and ensure records are updated once items have been returned to guests
• Prepare all special amenities (children program or special set up) when applicable
• Keep work area clean and tidy at all times
• Receive all newly purchased items delivered to the Housekeeping office, i.e. cleaning supplies, magazines, etc.
• Welcome all contractor and supplier
• Ensure Contractors are escorted
• Ensure first aid box items are replenished regularly
• Assist with general inventories
• Read and initial office log book daily. Enter any special requests or messages in the log book for the next shift to follow up
• Inform the managers of any unusual events
• Report any sick guest to duty manager and Housekeeping managers
• Report immediately all system failure to concerned department
• Follow all BCP plan as per procedures
• Fill all BCP check list and send to security/account and RM TBC
• Participate in hotel recycling program and encourage team members to reduce, re-use and recycle wherever possible and appropriate.
• Complete assigned task and reports to respective managers.
• Perform any other duties and responsibilities as assigned by the Managers.
• Able to work on shifts and work schedules based on business demands.
• Position requires sitting and answering phones/ imputing data’s in systems most of the working day.
• Required stand by in case of emergency.
• Resistance to stress and able to multi tasks
• Comfortable in dealing with customers
• Cheerful patient, respectful, and require high level of  empathy, emotional intelligence