Concierge Agent
Full Time
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Hotel Brand: InterContinental
Location: Qatar, Doha
Hotel: Doha Beach & Spa (DOHHA)
Job number: 146320
QUALIFICATION & EXPERIENCE:
- Similar experience in a luxury hotel and/or resort
- Knowledge in Opera PMS is an advantage
- Local knowledge and experience are an advantage
- Strong communication skills
- Strong interpersonal skills and excellent command of written and spoken English
- Additional language is an added advantage
- Strong organizational skills
- Ability to work in a fast-paced environment
- Ability to multitask
ROLES AND RESPONSIBILITIES:
- Handling the day-to-day operations of the concierge desk, including handling guest requests, luggage assistance, transportation arrangements, and tour bookings
- Providing personalized assistance and recommendations to guests regarding local attractions, restaurants, and activities
- Ensuring that all guest inquiries and requests are handled promptly and professionally, exceeding guest expectation
- Training, coaching, and mentoring concierge team members to deliver exceptional service and maintain a positive attitude
- Coordinating with other hotel departments, such as front desk, housekeeping, and valet, etc. to ensure seamless guest experiences
- Handling guest complaints or concerns effectively, resolving issues in a timely and satisfactory manner
- Maintaining an up-to-date knowledge of local events, attractions, and transportation options to assist guests effectively
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