EN – Security Agent

BANYAN TREE

REF80603D

Doha, Qatar

QUALIFICATION & EXPERIENCE:

• Locally available is a plus
• Prior experience as a Security Officer in the security industry
• Demonstrate full dedication and commitment to engaging in and completing the SC clearance process
• Proficient in report writing to document incidents clearly and accurately
• Experience with surveillance systems is essential for effective monitoring is preferred but optional as training will be provided
• Ability to work under pressure while maintaining attention to detail
• A proactive approach to problem-solving and incident management
• Proficient in both speaking and written English, and the ability to convey information to a third party in a concise manner
• A keen eye for detail and the ability to identify and respond to potential risks
• Excellent communication skills, both verbal and written, with the ability to coordinate multiple teams and individuals
• Ability to remain calm under pressure and manage high-stress situations effectively
• In-depth knowledge of CCTV, access control, and intruder alarm systems within a SOC environment

Desirable:

• CCTV license
• Security Management

ROLES AND RESPONSIBILITIES:

• Conduct external and internal security patrols and carry out routine tests of security equipment.
• Provide traffic control and apply parking restrictions as required
• Manage keys and perform locking and unlocking duties as detailed in the Assignment Instructions
• Monitor Systems, oversee Access Control & Camera Systems (Bosch, Lenel), investigate causes of fire alarm activations
• Respond to Alarms; Address Access Control Alarms using systems and cameras
• Dispatch: Use radio and other physical security equipment to dispatch and track Security Officers’ calls for requests. Operate ‘stop and search’ policies when required
• Customer Service: Answer calls and provide security services coordination and display an outstanding level of customer service
• Technical Support – Identify and log Access Control malfunctions, raise tickets for equipment, systems, or facilities requests
• Emergency Coordination – Manage emergency incidents with Physical Security Officers, liaise with first responders, follow regulation policies and execute emergency SOC (Securitas Operations Centre) protocols
• Maintain all logbooks and records, ensuring all paperwork is completed in a timely fashion and conduct effective handover procedures
• Record and report all faults, health and safety hazards and unsafe working practices to management. Ensure any equipment provided by the customer and Securitas is managed in accordance with procedures.
• Provide support, guidance and information to all staff, visitors and contractors whilst ensuring the safeguarding of the premises
• Issue visitor/contractor passes and deal with lost property
• Undertake any other duties as requested by Management