Front Desk Agent

QUALIFICATION & EXPERIENCE:

• High School Diploma or equivalent
• Previous experience in customer service, preferably in the hospitality industry
• Excellent verbal and written communication skills in English (Arabic and other Languages are Plus)
• Proficiency in cash handling procedures and computerized cash register systems
• Strong multitasking abilities and attention to detail
• Ability to remain calm and professional in high-pressure situations
• Proficient in using standard office equipment (computer, telephone, copier, fax machine)
• Basic computer skills, including familiarity with property management systems
• Flexibility to work various shifts, including weekends and holidays
• Ability to stand for extended periods and assist with light lifting when necessary
• Strong problem-solving skills and a customer-focused mindset
• Collaborative team player with a positive attitude

ROLES AND RESPONSIBILITIES:

• Greet and welcome guests in a warm and professional manner
• Perform efficient check-in and check-out procedures for guests
• Respond to guest inquiries and requests promptly and courteously
• Handle reservations, both in-person and over the phone
• Process payments and manage cash transactions accurately
• Coordinate with other departments to ensure guest needs are met
• Maintain a clean and organized front desk area
• Provide information about hotel services, local attractions, and events
• Assist with guest complaints and work towards timely resolutions
• Manage guest communications, including emails, messages, and mail
• Support other front office operations as needed