Senior Manager IT Application Management

Mekdam Technical Services

Doha, Qatar

QUALIFICATION & EXPERIENCE:

Education: Bachelors/Masters degree in Computer Science, IT, or a related field.

Strong knowledge of Application Lifecycle Management.

Experience managing enterprise IT applications and large-scale IT projects.

Expertise in vendor and stakeholder management.

Knowledge of insurance domain (Life, Medical, and General Insurance) is highly preferred.

Proficiency in ITSM tools, ITIL frameworks, and application monitoring tools.

Strong leadership, team management, and communication skills.

Strategic thinking and decision-making abilities.

• Ability to work in a dynamic, fast-paced environment.

Certifications in Project Management (PMP, PRINCE2) and ITIL Framework.

Familiarity with cloud-based applications and DevOps methodologies.

ROLES AND RESPONSIBILITIES:

• Manage and oversee client requirements, ensuring efficient service delivery and continuous improvement.
• Serve as the primary point of contact for clients, addressing concerns and providing strategic IT solutions.
• Oversee the complete lifecycle of IT applications, from planning and development to deployment, maintenance, and decommissioning.
• Ensure applications align with business goals and industry best practices.
• Lead and manage a team of account managers, business analysts, and support staff.
• Foster a high-performance culture, ensuring team productivity and professional growth.
• Work closely with business stakeholders to gather, analyze, and prioritize application requirements.
• Translate business needs into technical specifications and development roadmaps.
• Collaborate with Client Techs product teams and external software vendors.
• Manage vendor relationships to ensure application performance, timely updates, and seamless integration.
• Plan and manage the budget for application development, maintenance, and upgrades.
• Optimize costs while ensuring high-quality service delivery.
• Implement and oversee quality assurance processes to meet application performance and security standards.
• Identify and mitigate risks associated with application development, maintenance, and deployment.
• Monitor application performance, identify bottlenecks, and implement optimizations as required.
• Ensure high availability, scalability, and efficiency of IT applications.
• Ensure applications comply with industry security standards and best practices.