Assistant Reservation Manager

ACCOR

REF87088O

Doha, Qatar

QUALIFICATION & EXPERIENCE:

• Bachelor’s degree in Hospitality Management or related field.
• 2–4 years of experience in hotel reservations or front office; supervisory experience is an advantage.
• Strong knowledge of PMS (e.g., Opera).
• Excellent communication and customer service skills.
• Strong analytical and organizational abilities.
• Ability to multitask and work under pressure.
• Proficiency with Microsoft Office and reservation-related technologies.

ROLES AND RESPONSIBILITIES:

• Assist in managing the daily operations of the reservations department.
• Ensure all reservations are accurately entered, updated, and communicated to relevant departments.
• Monitor room availability, rate codes, booking restrictions, and overbooking strategies.
• Manage group reservations, including rooming lists, cut-off dates, and special requirements.
• Handle VIP, repeat guest, and special request bookings with extra care.
• Support revenue strategies by maximizing occupancy and average daily rate (ADR).
• Coordinate with the Director of Revenue on forecasting, yield management, and pricing updates.
• Identify opportunities for upselling, cross-selling, and promotions.
• Respond promptly and professionally to guest inquiries via phone, email, or online platforms.
• Address and resolve guest concerns regarding reservations, billing, or room allocations.
• Maintain strong relationships with travel agents, corporate clients, and OTA partners.
• Assist in training, supervising, and evaluating reservations staff.
• Ensure team adherence to hotel policies, service standards, and data accuracy.
• Support scheduling and workflow planning.
• Ensure the effective use of PMS, CRS, channel managers, and OTA extranets.
• Monitor booking trends and support preparation of daily, weekly, and monthly reservation reports.
• Maintain accuracy of room inventory and system configurations.