Front Desk Agent

IBIS

Doha, Qatar

 

 

QUALIFICATION & EXPERIENCE:

• Proficient in the English Language (verbal & written), second language is an advantage
• Previous working knowledge of Opera is an asset
• Required knowledge of MS Office
• Must be able to handle multiple tasks in a dynamic, fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities

 

JOB PURPOSE :

• Consistently offer professional, friendly and engaging service
• Processing of guest check-ins by confirming reservations, assigning rooms in collaboration with Housekeeping and Reservations, issuing and activating room key.
• Responsible of all payment types such as cash, checks, debit, credit and all room charges.
• Process all check-outs including resolving any late and disputed charges while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times