Assistant Front Office Manager -Female -European

Job Description:

Assistant Front Office Manager -Female -European

The Residences at The St. Regis Marsa

24169109

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Qualification & Experience:

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Roles and Responsibilities:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Tagged as: Check-in/Check-out Processes, Complaint Resolution, Guest Services Management, Reservation Coordination, Staff Supervision