Bell Person

Job Description:

Bell Person

InterContinental

125106

Qatar, Doha

Qualification & Experience:

• Strong understanding/experience of Hotel Operations in a multi-cultural environment.
• High level of drive for results; adaptable and flexible with the ability to build relationships.
• Excellent guest relations, problem-solving and time management skills.
• Excellent written and verbal communication in English. Arabic is plus.

Roles and Responsibilities:

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized.

Tagged as: Concierge Services, Customer Service, Guest Assistance, Luggage Handling, Valet Parking Support