Bellman

Qualification & Experience:

Job Description :

• Greet guests warmly upon arrival and assist with unloading and transporting luggage to guest rooms.
• Escort guests to their rooms, provide information about hotel facilities, and answer any initial questions.
• Deliver luggage and other items to guest rooms promptly and with care.
• Assist guests with transportation arrangements, including calling taxis or directing to shuttle services.
• Maintain cleanliness and organization of the lobby, bell stand, and luggage storage areas.
• Communicate effectively with the front desk team regarding guest arrivals, departures, and special requests.
• Ensure all luggage is properly tagged and accounted for to prevent loss or misplacement.
• Provide directions and information about local attractions and amenities as requested by guests.
• Handle guest requests and concerns professionally and escalate issues to management when necessary.
• Perform other duties as assigned by management to support guest services.