Club Lounge Agent

Job Description:

Club Lounge Agent

InterContinental

125107

Qatar, Doha

Qualification & Experience:

• Strong understanding/experience of Hotel Operations in a multi-cultural environment.
• High level of drive for results; adaptable and flexible with the ability to build relationships.
• Excellent guest relations, problem-solving and time management skills.
• Excellent written and verbal communication in English. Arabic is plus

Roles and Responsibilities:

· Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.

· Schedule employees to ensure proper coverage. Communicate and enforce policies and procedures. Monitor performance and recommend disciplinary or other staffing/human resources[1]related actions in accordance with company rules and policies. Alert management of potentially serious issues.

· Ensure all staff is properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions.

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.

· Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions.

· Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.

Tagged as: Guest Services Lounge Management VIP Service Food and Beverage Service Reservation Handling