Concierge Agent

Job Description:

Concierge Agent

Four Seasons Hotels and Resorts

Doha, Qatar

Qualification & Experience:

Roles and Responsibilities:

• The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.
• The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
• The ability to properly handle incoming and outgoing mail, telexes, packages and faxes.
• The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• The ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
• The ability to keep the Chef/Head Concierge and senior management well-informed of any guests problems or complaints, and action taken.
• The ability to maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby.
• The ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
• The ability to work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles.
• The ability to work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and/or special requests.
• The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to use the hotel computer system and phone system.
• Acts as a brand ambassador to our Hotel and Four Seasons at all times.
• Provide support and respond to inquiries in an efficient, courteous and professional manner to achieve maximum employee, guests, or vendor satisfaction while complying with all Four Seasons’ policies.
• Work harmoniously and professionally with co-workers and supervisors.
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Tagged as: Booking Services, Customer Service, Guest Assistance, Hotel Information, Local Recommendations