Department Manager

Ali Bin Ali

Doha, Qatar

QUALIFICATION & EXPERIENCE:

• Bachelor’s degree in Business, Retail Management, Marketing, or a related field is preferred.
• Professional appearance and behavior aligned with brand standards.
• 5+ years of experience in retail management, preferably in luxury or premium brands, with at least 1 year in a supervisory role.
• Experience in the Beauty industry is a must.
• Fluent in English is required; knowledge of Arabic or French are a plus.
• Proficiency in MS Office, ERP systems, POS, and CRM tools.
• Strong understanding of retail KPIs, P&L management, and financial performance drivers.
• Strong track record of driving sales, managing key client relationships, and delivering exceptional customer experiences.
• Familiarity with luxury products, brand positioning, and market trends to support client engagement and merchandising.
• Customer-centric mindset with a passion for delivering exceptional service.
• Excellent leadership, teamwork, and problem-solving skills.
• High level of accountability, integrity, and results orientation.
• Ability to work under pressure in a fast-paced, dynamic retail environment.
• Strong understanding of retail safety, compliance, and loss prevention protocols.
• Ability to work varied hours/days, including weekends, and holidays. Arabic speaker is a must.
•  Arabic speaker is a must.

JOB PURPOSE :

Customer Experience: 

• Ensure high levels of customer satisfaction by managing customer flow and post-sale services.
• Support the team in building long-term client relationships, leveraging all clienteling tools.
• Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and gaining new local customers to grow department sales.
• Ensure high levels of customer satisfaction by managing customer flow and post-sale services.
• Support the team in building long-term client relationships, leveraging all clienteling tools.
• Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and gaining new local customers to grow department sales.
•    Ensure all client details are accurately recorded and utilized for effective client management.

Sales Performance:

• Lead the team to drive sales, analyzing performance and creating actions to improve results.
• Identify key opportunities for optimizing sales growth and operational efficiencies within the boutique.
• Analyze the boutique performance and define the actions required for achieving business objectives.
• Offer data-driven commercial recommendations to the Operations Manager, highlighting opportunities to improve boutique performance and drive business growth.
• Act as a role model demonstrating sales leadership, supporting cross-selling, repurchase, and personal sales.
• Maintain outlet cleanliness, organization, and visual presentation according to brand standards.
•    Be accountable for inventory management, stock levels, and back-of-house organization.

Team Management:

• Communicate and inspire the team on corporate strategy and business information (morning briefings, and training).
• Train and inspire sales staff in product knowledge, sales techniques, customer service, and company procedures.
• Provide regular feedback, conduct coaching, and support onboarding of new joiners.
• Conduct onboarding sessions for new joiners to ensure they understand the brand.
• Set individual and team objectives, track performance, and drive KPI achievement.
• Foster team motivation, create a positive work environment, and lead by example on the floor.
• Ensure policies, standards, and company procedures are communicated and implemented.
•       Monitor and enforce compliance with loss prevention and security protocols.
• Operate within a boutique or flagship boutique environment, upholding the brand’s standards of presentation, service excellence, and operational precision.
• Thrive in a performance-driven culture where sales results, client retention, and service quality are continuously evaluated and rewarded.
• Engage with a discerning, high-net-worth clientele seeking exclusivity, personalization, and a refined luxury experience.
• Foster long-term relationships with loyal customers while proactively developing new clientele through referrals, networking, and brand-led events.
• Report to senior retail management while leading the boutique team.
• Coordinate with merchandising, marketing, training, and operations to deliver sales targets, brand-aligned service, and operational excellence within set budgets and guidelines.