Doorman

QUALIFICATION & EXPERIENCE:

• Strong proficiency in both verbal and written English
• Ability to manage multiple tasks in a fast-paced, dynamic environment while staying calm and composed
• Flexible with work hours, including availability for overnight shifts
• Previous customer service experience is an advantage

ROLES AND RESPONSIBILITIES:

• Maintain the highest standard of guest service at the front entrance at all times
• Warmly welcome and assist all arriving guests and visitors
• Escort guests to Reception and recognize regular or returning guests
• Provide guests with assistance on transportation and directions
• Maintain good relationships with taxi drivers and manage taxi arrangements for guests
• Keep the front entrance clean and orderly, with special attention to glass areas, doors, and ashtrays
• Monitor and control traffic at the front entrance to ensure smooth flow
• Report any incidents or accidents at the front entrance promptly to the Guest Service Manager
• Handle valet services efficiently, ensuring guests’ cars are parked safely and with care
• Note any pre-existing damage (e.g., dents/scratches) before issuing valet tickets
• Coordinate with valet staff for timely parking and retrieval of vehicles
• Remain alert to security concerns and follow appropriate safety measures
• Stay informed about hotel events and guide guests to their correct destinations
• Maintain a friendly, courteous, and professional demeanor with all guests and colleagues
• Foster cooperative working relationships with other hotel departments
• Follow all Health and Safety regulations and safe working practices
• Adhere to department schedules and report to duty on time