Doorman

FAIRMONT

REF88076F

Doha, Qatar

QUALIFICATION & EXPERIENCE:

• Previous experience in a luxury hotel or guest service role preferred
• Excellent communication and interpersonal skills
• Strong customer service focus with the ability to anticipate guest needs
• Physically able to stand for long periods and lift luggage when required
• Fluent in English; additional languages are an an advantage

ROLES AND RESPONSIBILITIES:

• Warmly welcome guests upon arrival with courtesy, professionalism, and grace
• Offer assistance with doors, luggage, transportation, and directions
• Provide personalized service by recognizing returning guests and using guest names when possible
• Maintain a polished and friendly demeanor while anticipating guest needs
• Escort guests to the lobby when needed and coordinate with Bell Attendants for luggage handling
• Manage vehicle flow at the main entrance to ensure safe, efficient, and orderly operations
• Assist with valet coordination as required and notify the valet team of arriving vehicles
• Ensure the driveway and entrance areas remain clean, organized, and free of obstructions
• Liaise with Bell Desk, Valet, Concierge, and Front Office teams for seamless guest service
• Communicate guest arrivals, VIP status, and special requests promptly to relevant departments
• Assist with courier deliveries, taxis, ride requests, and private transportation arrangements
• Observe and report any suspicious activity to security immediately
• Support emergency procedures, including crowd control and evacuation assistance
• Ensure all safety and brand standards are followed at all times
• Maintain impeccable grooming and a professional appearance in accordance with Fairmont grooming standards
• Embody Fairmont’s values, service culture, and commitment to luxury hospitality