Duty Free Store Manager – Qatar Duty Free

Qatar Duty Free Company

210140

Closing Date: 03-12-2024

Qualification & Experience:

• • High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience or Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience.
  • Experience in retail, developing, managing and influencing people and the bottom line results.
  • Experience in customer facing and fast paced business.
  • Experience in managing 50-200 size team.

Preferred:

• Experience working in the Middle East; international business or luxury market experience.
• Experience within a Duty Free or an airport.

Roles and Responsibilities:

• Monitor customer service standards in store and work with DMS and Supervisors to deliver “GUEST” service standards to all HIA guests.
• Communicate shop KPI targets to DMS in a timely manner and ensure all DM’s, Supervisors and the team members are aware of KPI targets.
• Review and discuss weekly store performance DMS and identify actions to improve performance.
• Collaborate with other departments to discuss and address department pertinent issues i.e marketing, IT, admin, merchandising, warehouse, learning and development, projects, etc.
• Monitor staff standards in terms of grooming, time and attendance, and general attitude on the shop floor.
• Monitor store standards i.e signages, cleanliness, stocks, lighting, etc. Implement daily checklist and conduct daily store walks with DMS to ensure world class store standards are maintained at all times.
• Manage team performance, conduct people performance management reviews in an unbiased and constructive manner, provide regular feedback and create performance development plans.
• Review shrinkage results with Retail Manager and create action plan to minimise shrinkage.
• Provide feedback on product performance/issues to respective Category Managers.
• Work with DMS to create a culture of excellence through mentoring, feedback, and coaching methods.
• Train managers and staff on excellent customer service skills through shadowing, on the job training, etc.
• Establish the department or teams objectives and priorities to align with and support business objectives.
• Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.