Swissôtel Residences Corniche Park Towers

REF80552E

Doha, Qatar

3-5 years of experience in a similar supervisory role, preferably in hospitality, retail, or a related field
Proven leadership skills with the ability to motivate and guide team members
Strong organizational and time management skills
Excellent problem-solving abilities and capacity to make quick decisions under pressure
Superior verbal and written communication skills
High attention to detail and commitment to maintaining quality standards
Customer-focused mindset with a track record of delivering outstanding service
Proficiency in basic computer applications and inventory management systems
Knowledge of industry-related safety regulations and procedures
Ability to work flexible hours, including evenings, weekends, and holidays as required
Physical stamina to stand for extended periods and move around the facility
Fluency in English; knowledge of Arabic is a plus
Previous experience in a multinational or diverse work environment
Relevant industry certifications or training

Oversee daily floor operations, ensuring efficiency and compliance with company policies and procedures
Supervise, train, and motivate team members to achieve performance goals and maintain high service standards
Conduct regular inspections to ensure cleanliness, safety, and quality standards are met
Manage staff schedules, assign tasks, and coordinate workflow to optimize efficiency
Address and resolve customer issues promptly and professionally
Collaborate with other departments to ensure smooth operations and enhance overall customer experience
Implement and maintain safety protocols, ensuring compliance with all relevant regulations
Monitor inventory levels and assist with ordering supplies as needed
Prepare and maintain accurate reports on daily operations, staff performance, and any incidents
Participate in team meetings and contribute ideas for process improvements and innovation

Floor Supervisor

Job Overview