Food and Beverage Supervisor – QDF

Job Description:

Food and Beverage Supervisor – QDF

Qatar Duty Free Company

Customer Service

213559

Doha, Qatar

Qualification & Experience:

•   Relevant Vocational or Trade qualification
•    Accredited Hygiene and Sanitation desirable
•    Having minimum 4 years of job-related experience in a supervisory role within commercial Food and Beverage operations or 3years of experience in a  5 star hotel or resort Food and Beverage operations required.
•    Knowledge of HACCP system is Advantage
•    Ability to monitor and oversee all HACCP & QA programs efficiently
•    Proficiency in MS Office tools such as MS Word , Excel, Power Point  Micros POS.
•    Control costs in disposables, food and mark outs.
•    Fluent in languages like Arabic, French, German, Spanish, Portuguese and Italian will be an advantage.

Roles and Responsibilities:

• Execute outlet operations including food and beverage promotions, customer service and inventories.
• Ensure POS and cash handling procedures are followed as per company policy.
• Analyze outlet sales items on monthly and quarterly basis.
• Review monthly financial performance update i.e. sales v/s budget, item category breakdown etc.
• Lead the front of the house employees in training the following: restaurant standards such as alcoholic and non-alcoholic services, food preparation service and customer service.
• Restaurant manager in monitoring employees, sales and operations.
• Monitor the performance of outlet service, supervision duties includes delegating responsibilities, scheduling, coaching and correcting, evaluating, PDR, training and mentoring of employees.
• Maintain outlet inventory, cleanliness, food rotation and menu service consistency.
• Maintain policies and procedures, Adhere to HACCP and alcoholic beverages guidelines.
• Provide assistance to the F&B Management in all service preparations, kitchen rules, service standards, cleanliness and inventory controls for F&B.
• Update the employees with daily specials, promotional items and plans.
• Responsible for training team leaders for specific duties and responsibilities.
• Assist in maintain profit and loss accountability, cost controls and inventories.
• Conduct inventory for par levels of food and beverages. Assist in establishing methods for inventory control and adhere to purchasing procedures.
• Ensure proper maintenance, cleaning and operation of the outlet and service equipment.
• Continue to enhance the guest experience.
• Assist in the execution of administrative function such as reporting, quality assurance and department meetings.
• Maintain and demonstrate strong knowledge of food and beverage and trends within the hospitality industry.
• Provide direct hands-on approach at all times to deliver quality, prompt food service as needed on busy meal periods.
• Performs other duties as assigned.
• Deputize for Restaurant Manager in his/her absence, when necessary liaise.

Tagged as: Guest Satisfaction, Menu Planning, Operational Efficiency, Service Quality Assurance, Staff Management