Food & Beverage Supervisor

QUALIFICATION & EXPERIENCE:

• 2 years of supervisory experience in retail or food service
• Proven track record of leadership and team management skills
• Strong customer service orientation with the ability to handle difficult situations professionally
• Proficiency in inventory management and cash handling procedures
• Experience with Point of Sale (POS) systems and scheduling software
• Excellent problem-solving and decision-making abilities
• Outstanding communication and interpersonal skills
• Ability to work in a fast-paced, high-pressure environment
• High school diploma or equivalent required; Bachelor’s degree in Business Administration or related field preferred
• Familiarity with local health and safety regulations in Qatar
• Flexibility to work various shifts, including weekends and holidays
• Fluency in English required; knowledge of Arabic is a plus

ROLES AND RESPONSIBILITIES:

• Attends the F&B meeting or any other meeting instructed by Food & Beverage Office.
• Trains continuously his staff (behaviour, suggestive selling, service skills, knowledge, etc.)
• Makes sure all operation equipment are cleaned and polished on a sufficient amount for the operation.
• Prepares daily log book with details.
• Coordinates with Engineering when repairing needs to be done via Maintenance.
• Follows up daily occupancy and take necessary action for service
• Looks after the associates and solve the Problems, which might arise from time to time.
• Suggests and recommends to the F&B Office the most efficient way of the operation
• Implements new service procedures together with the Director of Food & Beverage.
• Follows up the instructions, which are given by F&B Office.
• Handles all administration regarding his/her Outlet
• Supervises and is responsible of billing and cash flow of his/her Outlet (closing the checks, discounts, voids, Hospitality Guarantee, etc).

During the operations:

• Checks quality of food & beverage items temperature, presentation, quantity.
• Makes sure the restaurant is clean, always tidy, without any hazard and safe all the time.
• Deals with guest complaints.
• Welcomes the guests and allocate a table.
• Handles special requests.
• Needs to have sale behaviour, and show as a leader the sales knowledge to increase the revenue of the restaurant.