Food & Beverage Supervisor

Job Description:

Food & Beverage Supervisor – Elements

Four Seasons Doha

REQ10319619

Doha, Qatar

Qualification & Experience:

• Previous experience of at least 2 years with a Luxury Hotel or Resort.
• Passion for Service
• Reading, writing and oral proficiency in the English language.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Micros.
• Good personal & professional references.

Roles and Responsibilities:

• Assist the assistant and Manager in the training, supervising, counselling.
• Supervising the floor during meal periods to ensure that all standards and sequence of service are met through all the guest’s interactions.
• Ensuring that checklist, requisitions and proper opening and closing functions are being completed each shift.
• Communicate effectively both verbally and in writing to provide clear direction to the staff.
• Observe performance and encourage when necessary
• Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information.
• Remain calm and alert especially during emergency situations, heavy hotel activity, serving as a role model for the staff and other employees.
• Ensuring that all the steps of services as outlines in training materials are being followed on a daily basis.
• Resolve problem to the satisfaction of involved parties.
• Answer the telephone in a clear voice coordinate and document reservations.
• Organize special events for the team such as receptions, team building, parties etc.
• Maintain rapport with all department and attend relevant meeting
• Give guidance toward improvement and make necessary adjustment for consistency
• Move throughout the facility and kitchen area (walk through) to visually monitor and take action to ensure food quality and service standard are met.
• Ensure that all the standards and hotel cash handling procedures are met.
• Maintain cleanliness outlet on a daily basis.
• Work closely with the assistant/Manager in monthly inventory beverages, china ware, glasses, silverware, and linen.
• Assist in planning and setting up special events Easter, Christmas, etc.
• Ensure maintenance of equipment by calling for repair and training staff on proper use.
• Support the entire Food and Beverage operation including supervising other areas if necessary.
• Maintain a clean and organized work area

Tagged as: Customer Service, Inventory Control, Operational Oversight, Quality Assurance, Staff Management