Front Office Supervisor

Four Seasons at The Pearl Qatar

Job ID: REQ10355705

Doha, Qatar

 

QUALIFICATION & EXPERIENCE:

ROLES AND RESPONSIBILITIES:

Front Office Supervisor is generally responsible for ensuring the Front Office are running smoothly, that guests are well taken cared -off, and assigned appropriate rooms. The supervisor also helps to resolve any problems, make reservations, and monitor the cash flow of the front desk.

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Keep front desk clean, tidy and supplied with all the necessary supplies
• Greet, communicate with and welcome guests
• Keep the office in order
• Answer all the customers’ questions and address their complaints
• Answer all incoming calls and redirect them or keep messages
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.