Guest Experience Expert- BSD/Order Taker – No Experience Required

Job Description:

Guest Experience Expert- BSD/Order Taker

The St. Regis Marsa Arabia Island The Pearl Qatar

24156739

Qatar

Qualification & Experience:

Education:                                  High school diploma or G.E.D. equivalent.

Related Work Experience:         No related work experience.

Supervisory Experience:            No supervisory experience.

License or Certification:             None

Roles and Responsibilities:

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Tagged as: Customer Satisfaction, Guest Interaction, Menu Knowledge, Order Management, Service Coordination