Hotel: Abesq Doha Hotel & Residences (DOHDH)

Job number: 111533

Doha, Qatar

Qualification & Experience:

● Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

● Fluency in the local language – extra language skills would be great, but not essential

● Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills

Roles and Responsibilities:

● Kicking off truly memorable guest experiences with the warmest of welcomes

● Acknowledging IHG Rewards Club members and returning guests in person or over the phone

● Taking, managing, and receiving payments for guest bookings

● Making the check-in and check-out process feel swift and seamless

● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Guest Experience/Service Agent

Job Overview