Guest Service Agent

•High School or Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable

•Previous hotel front desk experience

•Competent Word, Excel, PowerPoint and hotel PMS

•Competent Oral and Written English Communication Skills

•Strong organisational and work co-ordinating skills to handle multiple assignments and projects

•Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.

•Prepare room discrepancy report and ensure a double checking is made with housekeeping and change of status.

•Communicate all departures to housekeeping promptly

•Ensure that all irregularities are reported to your immediate supervisor.

•Report Metal & Master keys not retrieved or lost to Front Office Manager