Host

Ali Bin Ali

Doha, Qatar

Qualification & Experience:

• Higher secondary education essential or
• Equivalent vocational qualification obtained working for a 4/5 star hotel or fine dining restaurant
• Must have minimum of 1 year working experience in similar capacity
• Excellent command of English, Arabic desirable
• Must have excellent interpersonal skills, confidence and customer service skills

Roles and Responsibilities:

• Deals with all customer in a tactful, polite and friendly manner
• Opens whenever possible the front door for customers entering or leaving the Restaurant/ outlet
• Welcomes customers by greeting with enthusiasm while leading them to the record reservations, with patience at all times
• Thanks guests as they leave and invites them to return
• Keeps the working area/ restaurant tidy and clean, this includes hovering and mopping, perform light housekeeping duties such as cleaning glasses, ensures restrooms are clean, stocked and orderly.
• Assists customer’s need, refilling beverages, billing out and doing multi task when necessary like answering phone calls and fills to go orders.
• Provides senior management with feedback about arising customer complaints, encountered service issues
• Visits customers table when necessary to ensure the needs are attended
• Ensures full adherence to internal SOP, Hygiene and Food safety standards
• Answers calls for reservations, cancellations or general inquiries
• Reports on duty on time in correct uniform/ grooming standards
• Understands and memorizes seating chart
• Advises senior management on table turnaround to increase overall operational efficiency
• Trains new employees in the same job line in other outlets/ brands if necessary