Hostess

Collaboration

Accountability

Resilience

Quality

Leadership

Hosting and Reception L1

Product and Service Knowledge L1

Adminstrative Services L1

Reservation Management L1

Guest Relations L1

Job Summary:

The Hostess welcomes and seats customers, checks reservations, manage the wait list when the restaurant is busy, and ensure to give a warm welcome to all guests, providing an efficient and courteous approach at all times. This role serves as an ambassador for the exceptional service and cuisine that are hallmarks of the customer dining experience.

Job Responsibilities 1:

Welcome guests as they arrive at the restaurant, providing a warm and friendly atmosphere to enhance their dining experience.

Coordinate seating assignments according to reservations, walk-ins, and table availability, ensuring efficient use of space and timely service.

Maintain a waitlist for guests without reservations, estimating wait times accurately and updating guests on their status.

Provide assistance and information to guests, including menu recommendations, special requests, and accommodation of seating preferences.

Manage reservations through a booking system, confirming bookings, updating availability, and accommodating special requests or changes.

Ensure cleanliness and organization in the waiting area, including tidying up tables, arranging seating, and keeping the entrance area presentable.

Communicate effectively with servers and kitchen staff to ensure smooth service flow, coordinating timing of table turnovers and relaying special requests.

Address customer complaints or concerns promptly and professionally, seeking resolution to ensure guest satisfaction.

Assist servers and other staff during peak periods or when needed, such as delivering beverages to waiting guests or clearing tables.

Handle cash transactions for walk-in guests, processing payments accurately and efficiently, and reconciling cash at the end of the shift.

Job Knowledge & Skills:

Understanding of restaurant operations, including seating arrangements, reservation management, and service flow, to effectively coordinate guest experiences.

Strong interpersonal and communication skills to greet guests warmly, provide assistance, and address inquiries or concerns professionally.

Excellent organizational skills to manage reservations, maintain waitlists, and coordinate seating arrangements efficiently, while prioritizing tasks during busy periods.

Quick thinking and problem-solving skills to handle unexpected situations, such as accommodating last-minute reservations or resolving conflicts over seating preferences.

Meticulous attention to detail to ensure accuracy in managing reservations, estimating wait times, and maintaining cleanliness and organization in the waiting area.