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Job Description:

Hostess

Four Seasons Hotels

REQ10325847

Doha, Qatar

Qualification & Experience:
  • Degree Holder, preferably in hotel and restaurant management
  • 1-2 years of experience with a luxury hotel in a luxury hotel & resort
  • Excellent command in English, Arabic is an advantage
  • Background in French Restaurant is a plus
Roles and Responsibilities:
  • Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
  • Set up Hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
  • Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
  • Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
  • Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
  • Work harmoniously and professionally with co-workers and supervisors.
  • Complete special projects (menu changes, signage, etc) as instructed.
  • Ensure proper table set-up and make minor adjustments as needed.

Tagged as: Customer Service, Front Desk Coordination, Guest Greeting, Reservation Management, Seating Arrangement

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