Housekeeping Attendant

 

QUALIFICATION & EXPERIENCE:

• Service focused personality is essential
• Previous experience in a similar role in 5* hotel is an asset
• Strong interpersonal skills with a passion for service
• Good communication skills with ability to speak fluent English.
• Physically active and efficient.

 

ROLES AND RESPONSIBILITIES:

• Get assignment sheet from Housekeeping Office.
• Take note all guest request & instruction which provided by Housekeeping Supervisor.
• Attend the communication meetings of her/his section.
• Proper stock of guest amenities, cleaning supplies, mini bar, clean linen are arranged well on the trolley before starting the work.
• Check and make note of all the rooms with MAKE UP sign.
• Check and make note of all the room with “Do Not Disturb” sign before the end of the shift and respect the DND sign.
• Personally supervise the end of day closing of the service area and makes sure that all equipment are in appropriate place and nothing is left around which can be hazardous.
• At the end of the shift or the day, she/he has to communicate all information that the next shift or the supervisor has to know for a well running of the operations.
• Report to Housekeeping Supervisor in case Guest valuables are exposed.
• Attend to the guest, acknowledge guests immediately by establishing eye contact and greet them in friendly manner. Provide all guests with professional service.
• Clean the bathroom, walls and bathtub thoroughly after the bathtub look for hair.  Replace fresh towels, amenities and report any maintenance to be attended to Housekeeping.
• Remove the rotten flowers and wash the flower vase and place fresh flowers.
• Make up the bed; clean the bed room and refill stationery, matches and mini bar.
• Follow policy of entering / leaving guests’ rooms.
• Follow Key Issue Policy.