Housekeeping Coordinator

Four Seasons at The Pearl Qatar

REQ10330059

Qualification & Experience:

• Degree Holder, preferably in hotel & tourism management
• 1-3 years of experience in Luxury Resort/Hotels or in any related field
• Excellent command in English, Arabic is an advantage

Roles and Responsibilities:

• Responsible for answering all housekeeping incoming telephone calls while ensuring maximum operating efficiency of the department by directing all requests properly
• Lead special projects to ensure the maintenance and improvement of the housekeeping product and services
• Schedule room assignment boards in the system and check staffing levels for the following day
• Organize the Housekeeping office ensuring files are accurate and updated
• Monitors the completion of Traces and Special Requests
• Reviews guest profiles through internal systems and executes any request made for Housekeeping
• Expedites any guest requests as quickly as possible and notifies Housekeeping management of any issues
• Record any concerns and inform management team and/or properly resolve to ensure guest satisfaction
• Communicate any room and engineering issues. Follow protocol necessary to resolve
• Assist with stripping, cleaning, and inspecting rooms as needed based on operational needs
• Works harmoniously and professionally with room attendants, house attendants, laundry attendants and fosters strong relationships with them