Housekeeping Supervisor

Hotel Brand: InterContinental
Location: Qatar, Doha

Hotel: Doha Beach & Spa (DOHHA)

Job number: 154905

QUALIFICATION & EXPERIENCE:

• Minimum of one year of supervisory experience in Housekeeping within a luxury hotel environment.
• Strong knowledge of cleaning standards, chemicals, and housekeeping operations.
• Proven ability to lead a diverse team and manage workloads effectively.
• Excellent interpersonal and communication skills, with fluency in English (Arabic or other languages are an advantage).
• High attention to detail, service orientation, and problem-solving ability.
• Proficient in Microsoft Office and hotel PMS systems (Opera or similar).

ROLES AND RESPONSIBILITIES:

• Supervise and coordinate the daily cleaning activities of Room Attendants, House Attendants, and Public Area Attendants.
• Inspect guest rooms, corridors, and public areas to ensure they meet InterContinental brand standards.
• Monitor productivity, assign tasks, and ensure efficient use of resources and supplies.
• Coordinate with Front Office and Engineering to prioritize rooms for cleaning and address maintenance issues promptly.
• Support the laundry operations as needed, ensuring smooth communication and timely linen supply.
• Ensure guest requests are handled promptly, professionally, and with genuine care.
• Follow up on guest preferences, special arrangements, and VIP setups as per established procedures.
• Address guest complaints or service gaps with tact, professionalism, and urgency, escalating to management when necessary.
• Supervise and train housekeeping colleagues to deliver consistent service quality.
• Coach team members on grooming, cleanliness standards, and efficient cleaning techniques.
• Foster a positive, safe, and inclusive work environment aligned with IHG’s “True Hospitality for Good” values.
• Participate in performance reviews, skill assessments, and ongoing development of the team.
• Maintain accurate records of daily room assignments, cleaning schedules, and inspection reports.
• Monitor inventory levels of cleaning supplies, amenities, and linen to avoid shortages or waste.
• Ensure adherence to all health, safety, and hygiene standards, including chemical handling procedures.
• Support departmental cost control initiatives and sustainability practices.