Housekeeping Surpervisor

 

QUALIFICATION & EXPERIENCE:

• Warm and caring personality; previous housekeeping experience is an asset
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management

 

 

ROLES AND RESPONSIBILITIES:

 

The Role:

• Responsible for supervising the daily operations and managing the work of Heartists.
• Training, coaching, and counseling of all housekeeping associates, public area attendants and florists.

Key Deliverables and Responsibilities:

• Planning & Organizing:

1. Responsible for maintaining assigned area clean and defect free as per Accor brand standards.
2. Empowered to take operational decisions related to guest handling and team handling
3. To ensure that weekly store is withdrawn as per the budget.
4. To ensure stock in pantry is maintained as per the par.

• Operations:

1. Supervise the work of housekeeping team to ensure all guest rooms, corridors and public areas are zero defect and adhered to the Accor Brand standards, safety and security norms.
2. To ensure that occupied rooms are serviced as per guest movement
3. To ensure departure rooms are serviced based on the arrival time of the next guest.
4. To ensure maintenance checks and corrections are done and plan preventive maintenance.
5. Raising store requisition to ensure team has enough supplies to keep areas ready as per standards.
6. Also check that equipment’s are given proper care and maintenance while being used.
7. Adopts the established procedure for lost and found articles.
8. Ensures adherence to environmental procedures.
9. Co-ordinates single point entry.
10. Conducts training as an ongoing process
11. Conducts regular and timely inventories.
12. Maintains a record of all assets in the area of responsibility.
13. Generates monthly reports.
14. Ensure proper handover /communication between various shifts.
15. Responsible for key control and issue.
16. Ensures that all guest complaints and requests are dealt promptly and efficiently

• Administration & Team Management:

1. Ensures that all Departmental Operations Manuals are prepared and updated annually.
2. Analyzing all guest complaints and feedback’s.
3. Should be aware of companies’ business plan
4. Should be aware of hotels financial’ s
5. Ensures maximum efficiency of the staff working under him/her.
6. Coordinates the movements of contractors within the hotel.
7. Establish staff requirements for a shift, based on the need.
8. Grooming checks.
9. Organize team motivational activities
10. To meet team on one-on-one basis regularly.
11. To maintain good working relations with front office and uniformed services.
12. Should have a quick response in handling of emergency situations.
13. To have a complete knowledge of facilities available in-house.
14. Must be thorough on fire and safety procedures.
15. To have high level of administrative accuracy.
16. Assists in filing and updating of records.
17. Adheres to hygiene standards.
18. Ensures that personal grooming is adhered as per standards.

• Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

1. Ensure proper care of all equipment and furniture entrusted for He artists use.
2. Be well-familiar with the hotel’s policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel’s emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
3. Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
4. Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
5. Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
6. Does not disclose any financial information or any other information of the Accor Hotels.