Lady in Red

QUALIFICATION & EXPERIENCE:

• Must have good communication skills, and customer service skills
• Must be bilingual (Arabic & English)
• Must have prior experience in the hotel industry

ROLES AND RESPONSIBILITIES:

• Acts as the hotel ambassador, by welcoming, assisting, and bidding farewell to guests.
• Maintains active presence in the lobby, facilitates VIP arrivals and departures, and ensures personalized guest experiences.
• Coordinates with management to prepare guest itineraries and handles guest requests and complaints efficiently.
• Collects and disseminates guest information to relevant departments, supports promotional activities, and monitors guest satisfaction.
• Participates in daily briefings, training, and special projects while ensuring safety and quality standards.
• Collaborates closely with front office, management, and other hotel departments to enhance guest experience.