Lobby Ambassador

RAFFLES

Doha, Qatar

QUALIFICATION & EXPERIENCE:

• Previous experience in luxury hospitality, guest relations, or customer service preferred
• Strong communication and interpersonal skills
• Fluency in English required; additional languages are an advantage
• Well-groomed, confident, and professional demeanor
• Ability to remain calm and attentive in a fast-paced environment
• Cultural awareness and sensitivity to international guests
• Flexibility to work shifts, weekends, and public holidays

JOB PURPOSE :

• Welcome guests with professionalism, warmth, and genuine hospitality, creating a lasting first impression
• Anticipate guest needs and provide proactive assistance upon arrival and departure
• Guide guests to reception, concierge, lounges, restaurants, or other hotel facilities
• Assist with guest inquiries regarding hotel services, facilities, and local attractions
• Coordinate closely with Front Desk, Concierge, Bell Desk, and Security teams to ensure smooth operations
• Manage lobby traffic during peak times, ensuring guest comfort and discretion
• Assist VIP, VVIP, and long-stay guests with personalized attention in line with brand standards
• Handle guest concerns or complaints courteously and escalate when necessary
• Maintain the lobby’s appearance, ensuring it reflects the hotel standards
• Observe and report any security or safety concerns promptly
• Uphold brand values, grooming standards, and service etiquette at all times