Night Manager

Four Seasons at The Pearl Qatar

REQ10324693

Qualification & Experience:

• Previous management experience in a luxury hotel/resort
• Experience working the overnight shift in a hotel/resort
• Experience with Opera, Hot SOS, and Microsoft Office suite preferred with the ability to learn other Four Seasons proprietary systems.
• Experience working closely with Security teams and overnight personnel preferred.
• Experience with Emergency Management Programs on the overnight shift
• Ability to stand/walk for up to 8 hours per shift.
• Degree Holder, preferably in hotel & tourism management
• 2-4 years of experience in related field
• Excellent command in English, Arabic is an advantage

Roles and Responsibilities:

• Manages the activities at the Front Desk during the overnight shift.
• Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
• Frequently tours the hotel and monitors the activities of all other departments.
• Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
• Personally handles all guest relocations according to established guidelines.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Other job duties as assigned.