Operator

ACCOR

REF86544W

Doha, Qatar

QUALIFICATION & EXPERIENCE:

• Excellent verbal and written communication skills in English
• Strong active listening and problem-solving abilities
• Proven experience in customer service or call center operations
• Proficiency in using customer service software and computer systems
• Ability to multitask and manage time effectively in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Basic technical skills for operating communication systems
• Attention to detail and accuracy in data entry
• Ability to follow standard operating procedures
• High school diploma or equivalent (preferred)
• Flexibility to work various shifts as needed
• Must be able to work on-site in Doha, Qatar

ROLES AND RESPONSIBILITIES :

• Handle incoming customer calls promptly and professionally
• Listen attentively to customer inquiries and provide accurate information
• Operate communication systems and customer service software effectively
• Resolve customer issues efficiently while maintaining a friendly demeanor
• Document and update customer interactions in our database systems
• Follow standard operating procedures to ensure consistency in service delivery
• Collaborate with team members to address complex customer needs
• Identify and escalate priority issues when necessary
• Participate in ongoing training to enhance customer service and technical skills
• Meet or exceed performance metrics and quality standards
• Maintain a clean and organized workspace