Receptionist

Qualification & Experience:

Roles and Responsibilities:

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Meet the needs of customers and inform them of the services offered
• Propose a response adapted to the needs of the customer
• Know the geographical and competitive environment of the establishment
• Present the Group’s or brand’s loyalty program
• Apply the procedures and policies defined by the brand and the hotel and of course Versatility, you will actually have to do Reception (C/IN & C/OUT) for the greatest pleasure of our customers and the team.
• Guest registration and room assignment, accommodating special requests whenever possible to assist
• Knows cash handling procedure
• Have thorough knowledge of Front Office system, i.e. Opera
• Have working knowledge about reservation
• Have knowledge of handling telephone, internal and external
• Have full knowledge of master keys, ving cards system
• Handles check in and check out efficiently