Receptionist

ACCOR

Doha, Qatar

 

 

QUALIFICATION & EXPERIENCE:

• Proven experience in a hospitality environment, preferably in a similar operator or front desk role
• Exceptional communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
• Proficiency in hotel operations and management software
• Strong problem-solving skills and ability to handle challenging situations with tact and diplomacy
• Excellent multi-tasking abilities and attention to detail
• Basic computer literacy and familiarity with office software
• Flexibility to work various shifts, including nights, weekends, and holidays
• Bachelor’s degree in Hospitality Management or equivalent experience preferred
• Fluency in English required; knowledge of Arabic or other languages is a plus
• Ability to stand for extended periods and assist with light lifting when necessary
• Positive attitude and willingness to go above and beyond to ensure guest satisfaction

 

JOB PURPOSE :

• Answer incoming calls and greet guests with a friendly and professional demeanor
• Provide information about hotel amenities, local attractions, and services
• Handle guest inquiries, requests, and complaints efficiently and effectively
• Coordinate with various departments to ensure seamless service delivery
• Manage reservations, bookings, and guest information using our hotel management software
• Assist with check-in and check-out procedures as needed
• Maintain accurate records of all communications and transactions
• Support other front desk operations during peak times
• Ensure compliance with hotel policies and procedures at all times
• Participate in ongoing training to enhance guest service skills and knowledge