Room Service Order Taker

Job Description:

Room Service Order Taker

Four Seasons Doha

Doha, Qatar

Qualification & Experience:

• This position requires an applicant with excellent food & beverage knowledge. Candidates must have good personal presentation and interpersonal skills.
• The ability to perform this position to Four Seasons Standards is required.
• The ideal candidate will have an outgoing personality and a can-do approach to any task!
• Requires reading, writing, and oral proficiency in the English language.
• Degree & Diploma in the Hotel Management

Roles and Responsibilities:

The In-Room Dining Order Taker is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our ever-discriminating guests.

• Answer the telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards.
• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.
• Upselling the food and beverage menu items meticulously.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order.
• Coordinate delivery of items to the guestroom by Room Service Servers promptly to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Always ensure the food quality and room dine-in experience after a certain period and offer clearance to the guests.
• Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filled, ordered from the kitchen, and delivered in a prompt and accurate.
• Ensure to recognize the in-house and regular guests and their preferences regularly, while communicating with the team as well.
• Promptly keeping track of the online orders or delivery requested by the guests.
• Ensure any special occasions in-house guests are well recognized and amenities are placed in order as well.
• Led the briefing in the absence of the supervisors and managers.
• Able to respond to guest concerns and queries and make decisions. s
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

Tagged as: Accuracy and Timeliness, Communication Skills, Coordination with Kitchen Staff, Customer Service, Order Taking