ACCOR

REF81711Q

Doha, Qatar

High school diploma or equivalent; diploma or degree in hospitality is preferred
Food safety certification (required)
Previous experience as a room service waiter in a 4-5 star hotel is preferred, but entry-level candidates with a strong customer service background will be considered
Excellent knowledge of food and beverage items, including wine and cocktails
Strong understanding of dietary restrictions and food allergies
Exceptional customer service skills with a friendly and professional demeanor
Ability to work efficiently in a fast-paced environment while maintaining attention to detail
Excellent communication skills in English; additional languages are a plus
Basic math skills for handling bills and payments
Physical stamina to carry trays and stand for extended periods
Flexibility to work various shifts, including nights, weekends, and holidays
Proficiency in using point-of-sale systems and hotel management software
Neat and professional appearance
Team-oriented mindset with the ability to work collaboratively with other departments
Ability to maintain composure and provide quality service in high-pressure situations

Provide courteous, efficient, and professional room service to hotel guests
Take food and beverage orders accurately, ensuring attention to detail
Prepare trays or carts with ordered items, including appropriate cutlery, condiments, and accompaniments
Deliver orders to guest rooms promptly and professionally
Present bills and process payments efficiently
Maintain a thorough knowledge of menu items, daily specials, and beverage options
Offer menu recommendations and upsell when appropriate
Ensure cleanliness and organization of room service areas and equipment
Handle guest inquiries and complaints with a friendly and solution-oriented approach
Collaborate with kitchen staff to ensure order accuracy and quality
Adhere to food safety standards and hotel policies at all times
Assist with inventory management and stock rotation
Participate in regular training sessions to enhance skills and knowledge
Adapt flexibly to changing schedules and additional tasks as assigned

Room Service Waiter

Job Overview