Security Officer

QUALIFICATION & EXPERIENCE:

• Previous experience in a security role is preferred but not required.
• Valid security license/certification as required by local laws.
• Strong observational, problem-solving, and communication skills.
• Ability to remain alert, calm, and professional in high-pressure situations.
• Basic knowledge of security operations and procedures.
• Physically fit and able to stand, walk, or patrol for extended periods.
• Willingness to work flexible hours, including nights, weekends, and holidays.
• Basic computer skills for reporting and incident logging.

ROLES AND RESPONSIBILITIES:

• Adheres to and supports the hotel’s Quality Management System.
• Maintains knowledge of and follows the hotel’s mission, vision, and values.
• Reports incidents affecting fire, life, safety, or security.
• Familiar with fire prevention and evacuation procedures.
• Manages security office duties including key control, file maintenance, and cleanliness.
• Conducts random staff checks and patrols of front/back of house and outdoor areas.
• Monitors and controls access to guest room areas and directs visitors accordingly.
• Manages traffic movement and enforces security in public spaces.
• Handles Lost & Found: logging items, organizing storage, and returning items.
• Assists with opening guest room safes as needed.
• Prepares incident reports and monitors CCTV systems.
• Identifies and reports maintenance, safety, or firefighting equipment issues to Technical Services.
• Performs any other duties as assigned by Security leadership.