Senior Local Shares Broker | CBQ

Key Accountabilities :

•    Execute deals for and on customers’ behalf properly in a timely manner, and as per customer’s instructions.
•    Work towards ensuring customer satisfaction, assist in solving customers complain (if any) & ensure apply resolution for it.
•    Manage the daily interaction with customers & any matters related to updating files/records for any missing or expired documents (ID, CR…. etc)
•    Influence customer perceptions of the company’s service levels. Promotion of electronic & self-service channels by educating the customers.
•    Follow external delivery standards agreed by higher level Management.
•    Meeting delivery standards, ensure compliances with the SOP and take corrective action.
•    Assist Head of Brokers in identifying process improvement opportunities & sales activities.
•    Assist in performing analysis, identify trends and make recommendations.
•    Communicate with external parties outside the company as and when needed.
•    Maintain effective work relationships with customers.
•    Meet revenue targets and or engaged in activities that have direct financial revenue or loss implications for the company or customer.
•    Carry out brokerage transactions in an efficient and effective manner.
•    Ensure that activities are in compliance with QFMA, QCSD and QE rules and regulations.
•    Handle Bloomberg professionally using EMSX for executing orders from customers.
•    Ability to carry on tests on new system versions and QE quarterly tests.
•    To cope with pressures in trading while market volatile.