Service Manager – Jaguar Land Rover

QUALIFICATION & EXPERIENCE:

Proven experience in a similar role, in the automotive industry
– Strong leadership and communication skills
– Excellent problem-solving abilities
– Ability to work under pressure and handle multiple priorities
– Knowledge of service management software and tools
– Bachelor’s degree in Business Administration or a related field (preferred)

Strong leadership and managerial skills
– Excellent customer service and communication skills
– Ability to analyze and solve problems efficiently
– Knowledge of industry trends and best practices
– Experience in budget management and resource allocation
– Ability to collaborate with different teams and departments
– Proficiency in using relevant software and tools
– Strong decision-making and organizational skills

ROLES AND RESPONSIBILITIES:

The Service Manager is responsible for overseeing the daily operations of the service department, managing a team of service technicians, and ensuring high levels of customer satisfaction.
– Develop and implement service policies and procedures to ensure efficient operations
– Manage and motivate a team of service technicians to meet performance goals
– Monitor service orders and ensure timely completion of service requests
– Conduct quality control checks on completed work to maintain high standards
– Handle customer inquiries and resolve any escalated concerns or complaints
– Collaborate with other departments to improve overall customer experience
– Prepare and manage department budgets and expenses
– Stay up-to-date on industry trends and developments to improve service offerings