Waiter

Ali Bin Ali

Doha, Qatar

Qualification & Experience:

• Higher secondary education essential or
• Equivalent vocational qualification obtained working for a 4/5 star hotel or fine dining restaurant
• Must have least 1 year work experience in hospitality, restaurants or fine dining environment
• Excellent command of English, Arabic desirable
• Must have excellent interpersonal skills and confidence
• Understanding of MICROS
• Knowledge of HACCP, ISO standards

Roles and Responsibilities:

• Greets and serves each guest with a friendly and courteous attitude
• Ensures understanding of daily specials, internal promotions or menu changes
• Ensure efficient, smooth communication between BOH and FOH
• Delivers food/ beverages in a timely manner without any delay to enhance table turnaround times
• Seeks to minimize food wastage, spillage and breakage at all times
• Clears table, cutlery, plates as per service sequence supported by the runner
• Assists in keeping the restaurant clean and safe
• Follows all cash handling procedures and policies
• Reports on duty on time in correct uniform/ grooming standards
• Adheres to set HACCP, ISO guidelines and food safety standards at all times
• Escalates any customer complaints/ issues immediately to Senior Management or direct line management for prompt resolution
• Trains runner on correct service standards, hygiene guidelines
• Knows and memorizes the seating chart/ outline
• Understands key functionalities of MICROS system
• Participates in functions and activities with other outlets when required
• Knows and recalls provenance, ingredients per menu items
• Advises BOH on customer’s food intolerance