Welcomer (Front Office Agent)

QUALIFICATION & EXPERIENCE:

• Thriving in fast-paced environments and love creating memorable guest experiences.
• Previous experience in hospitality is a strong advantage.
• Tech-savvy with Opera or similar systems
• Guest-oriented, approachable, and genuinely service-minded
• Fluency in English; additional languages are great asset
• Sales-driven mindset

ROLES AND RESPONSIBILITIES:

• Provide friendly, efficient, and professional front office service, including warm welcomes, check-ins, and check-outs.
• Anticipate guest needs, handle cash transactions, and maintain Pullman service standards.
• Monitor room status, manage guest complaints, and ensure guest satisfaction.
• Maintain accurate guest profiles and follow VIP protocols.
• Adhere to local government requirements and Pullman guidelines for guest management.
• Knowledge with Opera system is a plus.