Reservations Agent

Hotel: Doha Lusail (DOHLS)

Req ID: 141571

Qualification & Experience:

• Handling Individual, group, corporate, and any bookings that needs to be attended and ensuring accurate entry into the system to avoid overbooking or underbooking.
• Making sure the accuracy of billing in each bookings in the system, regardless if it’s from OTA, website and offline bookings from Sales Department.
• Enhancing Guest Satisfaction by making sure to meet the standards of the guests’ through their booking preferences and personalized service.
• Assisting Sales Department in any Client’s site Inspections or any support needed in terms of sales tasks.
• Team coordination by working closely with the Front Office Team and to ensure smooth operations by supporting in terms of covering schedule or in any support needed.
• Drive a great working environment for teams to thrive – connect departments to create sense of one team

Roles and Responsibilities:

• Good communication and administrative skills
• Ability to be self-motivated, organized and demonstrate good team work
• Fluency in English
• Computer literacy (Microsoft applications)
• Opera
• Pro-active approach, and the ability to meet deadlines