Lifeguard

BANYAN TREE

REF71999Q

Doha, Qatar

QUALIFICATION & EXPERIENCE:

ROLES AND RESPONSIBILITIES:

• To provide a safe, secured, courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance.
• To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests
• To have a thorough understanding and knowledge of all hotel related service and products have the ability to make recommendations to hotel guests
• To be responsible even if he is not directly responsible as regards the quality of the pool water / has the obligation to verify water PH and Chlorine levels, minimum twice daily, record values and to report to the Fitness Manager if these levels are not as should be
• To assist in maintaining the pool in impeccable cleaning conditions with minor work such as removal of small floating objects which might have fallen during the day
• A mandatory presence near the pool. Moreover, If and when the life saver needs to leave his work area he should first do the following “
• Always insure that the pool remains under the supervision of qualified and/or authorised personnel.
• Inform the Fitness Manager or Fitness Instructor
• When on the hotel ground always reflect a professional image including complete uniform as per hotel standard.
• All movements at the pools must be registered in a logbook.
• To provide swimming lessons, if requested (subject to superior’s approval).
• To reinforce pool rules at all times
• To ensure that the hygienic condition of the pool is respected by everyone.
• To remain physically fit and refresh continuously life saving techniques as per job requirements the life saver will be required to perform specific exercises as per established scheduled training.
• To continuously maintain and service all equipment related, or assigned, to the department, as specified in equipment manuals.
• To be aware of scheduled functions, group, or VIP arrivals and special events.
• To be flexible with work hours, regardless of time, during day, or night, in order to personally facilitate security arrangements of cases that require special treatment and handling.
• To project at all times a positive and motivated attitude and exercise self control.
• To respond to any changes in the Fitness and Security Department function as dictated by the hotel.
• To handle all tasks with diplomacy, tact, appropriate discretion and efficiency.
• To be fully conversant with every detail of the 1st aid.
• To be familiar with the hotel’s alarm system, emergency plans and procedures for lost and found items.
•  To comply with safety regulations and procedures, and ensure that all team members of the hotel observe safety precautions and use safety equipment.
• Alerts the Fitness Manager / Chief Security Officer / Manager on Duty / Resident Manager/ General Manager on any emergency at the pool
• Carry out any other duties and responsibilities as assigned
• Follows all policies and procedures ascertained by the hotel