Service Advisor Associate

To assist in delivering excellent customer service by supporting the service advisor team in managing customer vehicle service appointments, ensuring accurate documentation, and facilitating smooth communication between the workshop and customers.

• Greet customers professionally and assist with initial service inquiries.
• Help schedule appointments and prepare pre-booking documentation.
• Ensure that customers are informed of estimated timeframes and service expectations.
• Support in creating accurate job cards with customer concerns, service requests.
• Follow up with technicians and service advisors for updates on job progress.
• Provide timely updates to customers regarding vehicle status under supervision. Support post-service follow-ups to ensure customer satisfaction.