Guest Service Associate (Seasonal)

QUALIFICATION & EXPERIENCE:

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, outdoor environment.
• Willingness to work flexible hours, including weekends and holidays.
• Basic math and computer skills (for POS systems).
• Positive attitude, reliability, and teamwork mindset.

ROLES AND RESPONSIBILITIES:

This position is the first point of contact for guests and plays a key role in creating a safe, fun, and welcoming environment in Waterpark. You will assist guests with entry, provide park information, resolve guest concerns, and ensure an excellent customer experience from arrival to departure.

• Greet all guests with a friendly and professional attitude.
• Assist with ticketing, wristband distribution, and season pass processing.
• Provide information about attractions, park policies, events, and amenities.
• Handle guest inquiries, complaints, and feedback efficiently and professionally.
• Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.
• Monitor entrance/exit areas to ensure safety and flow of guest traffic.
• Support other departments as needed.
• Maintain cleanliness and organization in guest service areas.
• Enforce park rules and safety procedures courteously.
• Assist in emergency procedures when necessary.